6 Elements Every Incident
Dashboard
Needs
A dashboard that only counts tickets tells you volume, not risk. Here's what actually matters.
1
Real-time incident feed
What's open right now, updated as it happens, not on a delay.
2
Severity classification
Makes it obvious which incidents are critical the moment they're reported.
3
Time-in-stage tracking
Surfaces incidents that have gone quiet without an update.
4
Ownership and assignment
Every open incident has a name attached, or the gap is visible.
5
Trend and history
Shows whether this is a one-off or the third one this month.
6
Configurable views
Different teams see different fields from the same underlying data.